Career Opportunities
Property Manager
Under the direction of Regional Property Management Executives, the Property Manager is responsible for excellent customer service in the daily management and coordination of all aspects of apartment community operations to include the maximization of cash flow; achievement of budgeted NOI; providing a quality living environment for residents; establishing a positive work environment for property team members; and leads by example in exhibiting attributes that support NOVO’s code of ethics of professionalism by positively representing yourself and NOVO in written and verbal interactions with customers, clients, colleagues, and management.
About Us
Founded in 2003, NOVO Properties is a multifamily owner, developer, asset, and property management organization headquartered on Capitol Hill in Washington, DC.
NOVO currently manages a portfolio of approximately 2,000 apartment homes throughout Washington, DC, Maryland, Virginia, Chicago, and the city of Cambridge on Maryland’s Eastern Shore.
At NOVO, we’re forging a new and better path in the multifamily and commercial real estate investment space. Our focus is to strategically acquire, develop, and manage existing multifamily and mixed-use assets and infill development sites within targeted urban and suburban markets.
We strive to be a best-in-class owner and operator in every project we pursue. With a forward-looking approach, disciplined due diligence and underwriting, and decades of experience producing favorable outcomes, we are positioned to produce value for our strategic partners, residents, and the surrounding community.
Our companies core values are critical, and we believe they create a long-lasting, successful, and motivating place to work.
- Integrity
- Exceptional customer service
- Professional leadership
- Diversity
- Teamwork & collaboration
- Culture of personal development
Position Focus
Financial
- The Property Manager will report to the Regional Manager and work together to meet the owner’s goals and objectives.
Marketing
- Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans.
People Development
- Supervision Maintenance Engineers, train, coach, and mentor, team members, and provide ongoing feedback to team members.
Who you are
- High School Diploma or equivalent
- Yardi experience or computerized accounting experience.
- At least 2-3 years property management experience.
- One-year experience in direct supervision of staff of two or more.
- Knowledge of budgets and financial statements as well as the ability to work within budget guidelines.
- Working knowledge of eviction law, Fair Housing mandates and other legal issues affecting property management
- Working knowledge of subsidized government housing is a plus.
- Bilingual and able to read, write and speak English and Spanish proficiently preferred.
What you’ll do
- Responsible for achievement of net income, revenue growth, rent collection, and property financial performance compared to the annual operating budget.
- Responsible for timely rent collection, minimizing delinquencies, banking activities with daily deposits, preparation of collection documents, personally contacting residents to collect overdue rent, collecting late charges, and make court appearances when necessary.
- Responsible for all input and report functions that are designated by NOVO. This may include some of the following: accuracy and timely preparation of leasing activities, A/R cash receipts, statement of disposition, A/P invoices, monthly closing procedures, late fees, and renewals.
- Develop cost saving strategies to reduce budgeted expenses including utilities, pool, landscaping, flooring, window coverings, turnover items, maintenance supplies, office supplies, payroll, resident activities and marketing programs.
- Development of an annual operating budget and business plan.
- Monitor all revenue transactions, check endorsements, no cash policy and daily deposit procedures.
- Accurate and timely preparation of statement of security deposit, rent payment deposits, payroll documents, accounts payable and Profit and Loss Variance.
- Reduce Bad Debt Loss by ensuring daily deposits, contacting residents to collect unpaid rent, collecting late charges, processing unlawful detainees & file evictions, preparation of collection documents, court appearances.
- Analyze income and expenses, traffic, 30-60-90-120, (if applicable) lease expirations, market rents, delinquency financial statements, and make recommendations as needed (if applicable).
- Recommend and monitor all capital improvements, deferred maintenance and upgrade programs.
- Monitor and direct service operations to ensure turnover and make readies preventative maintenance tasks are completed and on schedule.
- Review and analyze all bid summaries for purchase of goods and services per the contract process.
- Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment.
- Daily review of collections and delinquencies. Process delinquencies according to policy.
- Serve as property representative in court proceedings, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions.
- Monitor and direct service operations to ensure vacant apartments are in market ready condition with a less than one week downtime for preparation of market ready apartments, and to be defined turn timeframe for upgrade units and ensure it would pass the white glove test.
- This position primarily performs sedentary office work; requires the use of computers and telephones. Occasionally requires lifting 20 pounds or less.
Apply Today
Property Manager – Silver Spring, MD
Assistant Property Manager
Under the direction of the Property Manager, the Assistant Property Manager is responsible for excellent customer service in the daily management and coordination of all aspects of apartment community operations and to act in that capacity in the absence of the Property Manager. Emphasis on the administration of property operations and leasing office, assistance in monitoring the financial operations of the property for maximization cash flow while preserving assets, achievement of budgeted NOI, providing a quality living environment for residents, establishing a positive working environment for property team members, and leading by example.
About Us
Founded in 2003, NOVO Properties is a multifamily owner, developer, asset, and property management organization headquartered on Capitol Hill in Washington, DC.
NOVO currently manages a portfolio of approximately 2,000 apartment homes throughout Washington, DC, Maryland, Virginia, Chicago, and the city of Cambridge on Maryland’s Eastern Shore.
At NOVO, we’re forging a new and better path in the multifamily and commercial real estate investment space. Our focus is to strategically acquire, develop, and manage existing multifamily and mixed-use assets and infill development sites within targeted urban and suburban markets.
We strive to be a best-in-class owner and operator in every project we pursue. With a forward-looking approach, disciplined due diligence and underwriting, and decades of experience producing favorable outcomes, we are positioned to produce value for our strategic partners, residents, and the surrounding community.
Our companies core values are critical, and we believe they create a long-lasting, successful, and motivating place to work.
- Integrity
- Exceptional customer service
- Professional leadership
- Diversity
- Teamwork & collaboration
- Culture of personal development
Position Focus
Financial
- The Assistant Property Manager will report to the Property Manager to work together to meet the owner’s goals and objectives.
Marketing
- Monitors, assists, makes recommendations to improve marketing activities, direction of rental activity and all on-site sales, marketing outreach, and advertising plans.
People Development
- Provide ongoing feedback to team members and assist the Property Manager in evaluating team members on observed work performance
Who you are
- High school diploma of equivalent
- Yardi experience or computerized accounting experience
- At least 2 years property management experience.
- Proficient computer skills including word processing, Excel, and Microsoft Office
- Working knowledge of eviction law, Fair Housing mandates and other legal issues affecting property management
- Working knowledge of subsidized government housing is a plus
- Bilingual and able to read, write and speak English and Spanish proficiently preferred.
What you’ll do
- Lease apartments, respond to telephone inquiries, qualify applicants, show apartments, and prepare all move-in paperwork. Manage renewals; track lease expirations, prepare lease expiration letters and renewal leases.
- Responsible for Yardi input, timely rent collection, delinquencies, banking activities with daily deposits, preparation of collection documents, personally contacting residents to collect overdue rent, collecting late charges, and make court appearances when necessary.
- Assist in meeting revenue goals, through maintaining or exceeding occupancy budgeted, ancillary income, market incentives, resident retention, and monitoring property’s financial performance as it compares to the annual operating budget.
- Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition.
- Assist in monitoring compliance with Fair Housing regulations and other laws as they relate to property specific guidelines in occupancy standards.
- Assist in monitoring service operations to ensure vacant apartments are in market ready condition within NOVO approved standard downtime. Walk tour route, inspect market readies and model each morning.
- Assist in planning and preparation of resident functions and community newsletter.
- Daily walk the property for curb appeal, condition, and safety making appropriate recommendations for improvement.
- Assist in monitoring work orders to ensure service requests are completed within 24 hours. Accept and enter resident service requests.
- Ensure excellent customer service by answering the phone within five rings, provide same day or maximum 24-hour follow up, and always display a courteous and professional attitude toward all customers.
- Responsible for preparing resident communication and responding to resident concerns via phone, email, and/or in-person.
- Advise Property Manager of conditions of the community affecting the resident’s safety, dissatisfaction, and to preserve the asset.
- Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends.
- Provide ongoing feedback to team members. Assist Property Manager in evaluating team members and provides feedback on observed work performance.
- Lead by example. Take accountability for your actions on the property.
- Perform other duties as required.
- Requires use of telephones and computers. Must be able to walk apartments and grounds including steps. Occasionally requires lifting 20 pounds or less.
Apply Today
Maintenance Service Director
Under the direction of Regional Property Manager, the Maintenance Service Director is responsible for directing building maintenance operations and maintaining the buildings mechanical systems according to NOVO properties operating and safety standards.
About Us
Founded in 2003, NOVO Properties is a multifamily owner, developer, asset, and property management organization headquartered on Capitol Hill in Washington, DC.
NOVO currently manages a portfolio of approximately 2,000 apartment homes throughout Washington, DC, Maryland, Virginia, Chicago, and the city of Cambridge on Maryland’s Eastern Shore.
At NOVO, we’re forging a new and better path in the multifamily and commercial real estate investment space. Our focus is to strategically acquire, develop, and manage existing multifamily and mixed-use assets and infill development sites within targeted urban and suburban markets.
We strive to be a best-in-class owner and operator in every project we pursue. With a forward-looking approach, disciplined due diligence and underwriting, and decades of experience producing favorable outcomes, we are positioned to produce value for our strategic partners, residents, and the surrounding community.
Our companies core values are critical, and we believe they create a long-lasting, successful, and motivating place to work.
- Integrity
- Exceptional customer service
- Professional leadership
- Diversity
- Teamwork & collaboration
- Culture of personal development
Position Focus
Staff Management
- Oversee the maintenance team s efforts in completing each building s preventive maintenance schedule which will include inspecting HVAC, refrigerator, sinks, washer/dryers, and others as directed by the Regional Property Manager and VP of Property Management
Preventative Maintenance
- Ensure scheduled preventative maintenance tasks are completed in accordance with the monthly maintenance calendar and direct NOVO maintenance team or third=party vendors to complete the necessary preventative maintenance as scheduled or budgeted.
Who you are
- High School Diploma or equivalent, bachelor’s preferred
- 5-8 years residential maintenance experience.
- Prior experience in direct supervision of maintenance staff required.
- Knowledge of basic building mechanical systems, cleaning processes and related maintenance areas of residential buildings
- OSHA certification preferred.
- Valid driver license and ability to travel in the greater DC, Maryland, and N. Virginia area.
- Ability to carry 20lbs.
- Ability to work independently and provide exceptional customer service.
- Ability to be proactive in solving problems in a timely manner.
- Bilingual and able to read, write and speak English and Spanish proficiently preferred.
What you’ll do
The following will involve working with the Regional Property Manager, Property Managers and Maintenance Supervisor/Technicians:
- Ensure all tenant/building work orders are responded to within 24 hours and handled in the most efficient manner with documentation as to work-completed on work order.
- Complete preventative maintenance work in house such as appliances or as may be directed by a member of the property management team.
- Coordinate repair and/or maintenance of residential buildings including minor HVAC, plumbing, electrical and carpentry.
- Adhere to the approved operating budget for all repair and maintenance expenses and provide operating cost estimates for budgeting purposes.
- Follow up with the Property Managers on a weekly basis to ensure all work orders are responded to within 24 hours and completed.
- Control inventory of all appliances, tools, supplies, and equipment related to repairs and maintenance.
- Direct maintenance operations for upkeep of the turnover process to ensure vacant turns are completed within 7 days of move out.
- Direct and monitor HVAC filters replacement as part of NOVO preventative maintenance program.
- Non-Essential Functions
- Manage third party vendors (as required) who maintain access equipment (elevators/ escalators), central plant and other building equipment.
- May be required to work weekends or after normal work hours for emergency related matters such as fire and major flooding.
- Perform other duties as assigned. Supervisory Responsibilities
- The incumbent will supervise temporary contracted labor and other vendors as required by responsibilities.
- Supervise the job duties of the maintenance team.
- Set performance goals for each member of the team and review their performance on an ongoing basis.
- *Provide training as needed in house or through contracted vendors to ensure all service technicians have the skills needed to perform duties.
- Manage OSHA requirements and ensure all sites meet OSHA standards.
- Inspect buildings monthly and quarterly for deferred maintenance and policy implementation.
- Assist with all capital improvement projects and bids as needed.
- Assist with budget planning.
Apply Today
Maintenance Technician
Under the direction of the Property Manager, the Maintenance Technician is responsible for providing excellent resident service through daily maintenance projects as assigned by the direct supervisor. The position ensures the proper physical and mechanical upkeep of the assigned properties of the portfolio by performing general interior and exterior maintenance tasks, as necessary. This position requires flexibility, initiative, and the ability to confidently oversee the maintenance functions of the portfolio. Punctuality, professionalism, and strong customer-service skills are also needed to support the initiatives of this position. The ability to exhibit attributes that support NOVO’s code of ethics of professionalism by positively representing yourself and NOVO in written and verbal interactions with customers, clients, colleagues, and management is also a requirement for this position.
About Us
Founded in 2003, NOVO Properties is a multifamily owner, developer, asset, and property management organization headquartered on Capitol Hill in Washington, DC.
NOVO currently manages a portfolio of approximately 2,000 apartment homes throughout Washington, DC, Maryland, Virginia, Chicago, and the city of Cambridge on Maryland’s Eastern Shore.
At NOVO, we’re forging a new and better path in the multifamily and commercial real estate investment space. Our focus is to strategically acquire, develop, and manage existing multifamily and mixed-use assets and infill development sites within targeted urban and suburban markets.
We strive to be a best-in-class owner and operator in every project we pursue. With a forward-looking approach, disciplined due diligence and underwriting, and decades of experience producing favorable outcomes, we are positioned to produce value for our strategic partners, residents, and the surrounding community.
Our companies core values are critical, and we believe they create a long-lasting, successful, and motivating place to work.
- Integrity
- Exceptional customer service
- Professional leadership
- Diversity
- Teamwork & collaboration
- Culture of personal development
Position Focus
Maintenance
- Monitors, assists, makes recommendations to improve general grounds and interior/exterior maintenance to the property and grounds
Customer Service
- Respond to all resident maintenance request in a timely and courteous manner
Who you are
- High school diploma or GED
- Valid driver’s license
- A reliable vehicle for travel between locations
- Two-five years of maintenance experience preferred
- HVAC experience and CFC Universal Certification preferred
- Ability to work with all levels of employees, residents, and vendors
- Dependable, on-time, and good time-management skills
What you’ll do
- Establish working relationships with supervisors (PM or Maintenance), residents, and vendors.
- Respond to maintenance requests, using work tickets to track calls.
- General grounds and interior maintenance, including walking the interior and exterior of the property, daily rounds for trash pick-up, and when applicable, shoveling snow and spreading ice melt.
- Check all mechanical and electrical equipment, valves, and other components to assure the building has continuous heat or air conditioning, power, and hot water.
- Perform basic HVAC preventative maintenance, including filter and belt changes, coil cleaning, control setting, and assisting with complex repairs.
- Maintain building lighting, including light fixture, bulb, and ballast replacements, which may involve the use of extension ladders.
- Maintain, troubleshoot and repair apartment appliances, including, but not limited to; dishwashers, ranges, refrigerators, microwaves, washers, dryers, garbage disposers and water heaters.
- Maintain basic plumbing fixtures and plumbing issues. This includes replacing faucets, toilets, toilet flappers, showerheads, diverters, fluid masters, and all other plumbing as the property requires.
- Complete, as needed, minor drywall repairs and painting in units and/or common areas.
- Maintain and repair doors, locks, windows and screens, as needed.
- Correct emergency conditions such as flooding, sewer backup, and equipment malfunctions. This includes problem resolution and cleanup during and after corrective action has been taken.
- Oversight of daily contracted services, including cleaning and porter operations, painters, landscapers, and other contracted services.
- Maintain building files and records relevant to building operations and tenants. Maintain supplies, tools and equipment inventory, maintenance, and service records, and building specification manuals and blueprints.
- Assistance with moving or removal of furniture, file cabinets, boxes, equipment, and other duties as assigned.
- Respond to all resident maintenance requests in a timely and courteous manner
- Adhere to safety protocols when completing maintenance tickets to ensure the safety of yourself and residents.
- Follow all COVID-19 safety measures to include practicing social distancing, wearing face coverings, and washing your hands before entering and after leaving a resident or any NOVO property.
- Provides timely communication maintenance concerns or trouble tickets with Property Manager
- Performs other duties as assigned.
- This is a full time, non-exempt position. The schedule will require 40 hours per week, including rotating on-call shifts. Daily working hours will depend on the requirements of the specific property. This schedule is subject to change based on business needs.
Apply Today
Director of Affordable Housing
Reporting to the President of Development at NOVO Properties (“NOVO”), the Director of Affordable Housing underwrites and structures all affordable housing efforts for NOVO. The role will encompass identifying and underwriting new LIHTC and federal housing voucher opportunities including land and existing properties, capital sourcing, placement into service and asset management of affordable properties.
About Us
Founded in 2003, NOVO Properties is a multifamily owner, developer, asset, and property management organization headquartered on Capitol Hill in Washington, DC.
NOVO currently manages a portfolio of approximately 2,000 apartment homes throughout Washington, DC, Maryland, Virginia, Chicago, and the city of Cambridge on Maryland’s Eastern Shore.
At NOVO, we’re forging a new and better path in the multifamily and commercial real estate investment space. Our focus is to strategically acquire, develop, and manage existing multifamily and mixed-use assets and infill development sites within targeted urban and suburban markets.
We strive to be a best-in-class owner and operator in every project we pursue. With a forward-looking approach, disciplined due diligence and underwriting, and decades of experience producing favorable outcomes, we are positioned to produce value for our strategic partners, residents, and the surrounding community.
Our companies core values are critical, and we believe they create a long-lasting, successful, and motivating place to work.
- Integrity
- Exceptional customer service
- Professional leadership
- Diversity
- Teamwork & collaboration
- Culture of personal development
Position Focus
Analysis
- Lead underwriting, structuring, and capitalizing LIHTC projects.
Sourcing
- Partner with leadership in sourcing LIHTC and federal housing voucher opportunities.
Networking
- Serve as an industry advocate to facilitate and champion increased preservation and production of affordable housing.
Who you are
- At least 5 years of experience with LIHTC
- Federal Housing Voucher experience preferred but not required.
- Strong financial analysis, organizational, oral, and written communication, and negotiation skills
- Strong interpersonal skills necessary to navigate the demands of internal and external stakeholders.
- Knowledge of federal, state, and local housing programs
- Knowledge of creative financing sources and strategies particular to affordable housing
- Bachelor’s degree from an accredited college or university
What you’ll do
- Take a lead role in underwriting, structuring, and capitalizing NOVO’s current pipeline of LIHTC 4% projects.
- Assist NOVO in the sourcing and underwriting of LIHTC and federal housing voucher opportunities for NOVO and affiliated joint ventures.
- Conduct submarket and economic research, monitor and track capital markets and review and analyze comparable property details to develop informed financial projections.
- Perform the lead role in property underwriting and due diligence. Support negotiations, financial analysis and due diligence processes, title report/insurance matters and monitor all pre-closing activities and issues.
- Working with a Managing Partner, act as liaison with financing sources (equity, senior debt, tax exempt bonds, local subsidy) to facilitate required capital.
- Prepare and evaluate project feasibility and make recommendations to Managing Partners for advancing projects.
- Initiate the Offering Memorandum production process, coordinating with other team members including the Investment Committee, lenders, and equity investors.
- Assists in the preparation of proposals for grants, subsidies and/or other economic benefits in support of NOVO’s affordable housing activity.
- Network with the housing community to facilitate and advocate for increased preservation and production of affordable housing.
- Ensure accurate compliance and reporting.
Apply Today
Leasing Consultant
Under the direction of the Property Manager, the Leasing Consultant will assist in the leasing and marketing initiatives of NOVO managed communities in Chicago, Illinois. The Leasing Consultant will effectively market the community to ensure the leasing targets are achieved. This individual should have a high level of energy and always demonstrate a high level of professionalism. Some typical duties of a property leasing consultant include showing properties to prospective residents and handling marketing campaigns. providing a quality living environment for residents; establishing a positive work environment for property team members; and leads by example in exhibiting attributes that support NOVO’s code of ethics of professionalism by positively representing yourself and NOVO in written and verbal interactions with customers, clients, colleagues, and management.
About Us
Founded in 2003, NOVO Properties is a multifamily owner, developer, asset, and property management organization headquartered on Capitol Hill in Washington, DC.
NOVO currently manages a portfolio of approximately 2,000 apartment homes throughout Washington, DC, Maryland, Virginia, Chicago, and the city of Cambridge on Maryland’s Eastern Shore.
At NOVO, we’re forging a new and better path in the multifamily and commercial real estate investment space. Our focus is to strategically acquire, develop, and manage existing multifamily and mixed-use assets and infill development sites within targeted urban and suburban markets.
We strive to be a best-in-class owner and operator in every project we pursue. With a forward-looking approach, disciplined due diligence and underwriting, and decades of experience producing favorable outcomes, we are positioned to produce value for our strategic partners, residents, and the surrounding community.
Our companies core values are critical, and we believe they create a long-lasting, successful, and motivating place to work.
- Integrity
- Exceptional customer service
- Professional leadership
- Diversity
- Teamwork & collaboration
- Culture of personal development
Position Focus
Marketing
- Advise residents of referral concessions (if applicable).
- Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
- Seek opportunities to market community through outreach. Distribute newsletters, pamphlets, flyers, to outreach at local employers, college campuses or other locations.
- Prepare and distribute resident referral flyers through Rent Café and/or by hand to each door.
- Conduct market surveys and shop competitive communities.
Administrative
- Utilize Yardi software for all areas of leasing and resident activity. Be able to review and update information on Dashboard daily.
- Effectively prepare lease paperwork in Blue Moon for both new and renewing residents.
- Process background screening on all prospective residents within 24 hours of receiving the application.
- Comply with federal, state, local and company policies, procedures and regulations relative to fair housing.
- Record communications with current and prospective residents in the Yardi memo feature.
- Maintain accurate monthly commission reports in Paychex system, provide proof of move in and payment of first month’s rent for the first payroll of each month.
Who you are
- High School Diploma or equivalent
- Microsoft Office (Word, Excel and Outlook)
- Yardi experience or computerized accounting experience.
- At least 2-3 years leasing experience.
- Able to read, write and speak English and Spanish proficiently preferred.
Physical Requirements
- Tour prospective residents to apartment homes on multiple floor levels where no elevator is present.
- Lift up to 25 pounds.
- Communicate effectively both oral and written to prospective residents.
- Drive a vehicle to properties within portfolio to meet prospective residents.
What you’ll do
- Greet prospects and pre-qualify by covering all criteria (ask questions to determine needs, type apartment, floor level, household size, move in date, where previously lived, why they are moving, etc.)
- Immediately record all telephone, email and in-person visits into Yardi system, where the lead is not automatically synced through Prospect Portal.
- Inspect vacant apartments, which are being show on a daily basis to ensure they are new resident ready.
- Demonstrate features and benefits of the community and link to future resident needs; close the sale.
- Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
- Review and process applications for approvals. (i.e., credit check, rental history, etc.) Submit application approval with manager for approval. Follow up with applicant regarding status.
- Ensure apartment is ready for resident to move-in on agreed date.
- Within 24 hours of visit follow-up on prospects you were unable to close and attempt to close sale again. Continue to follow-up with prospects weekly until they advise they are no longer interested. If unable to help prospect, refer them to sister communities to meet prospect’s needs. Record all follow-up efforts in Yardi in Prospect contact section.
- Prepare lease agreement in Blue Moon and send for signature to future resident. Save completed lease as an attachment in Yardi. Orient new residents to community on move-in day.
- Monitor renewals, initiate lease check-in calls 90 days before renewal date. Distribute and follow-up on renewal notices.
- Assist in monitoring advertising effectiveness by reviewing and commenting on marketing material.
- Distribute all company or community-issued notices either by hand delivery or rent café eblast.
- Represent the company in a professional manner at all the times.