Career Opportunities
Assistant Property Manager
Under the direction of the Property Manager, the Assistant Property Manager is responsible for excellent customer service in the daily management and coordination of all aspects of apartment community operations and to act in that capacity in the absence of the Property Manager. Emphasis on the administration of property operations and leasing office, assistance in monitoring the financial operations of the property for maximization cash flow while preserving assets, achievement of budgeted NOI, providing a quality living environment for residents, establishing a positive working environment for property team members, and leading by example.
About Us
Founded in 2003, NOVO Properties is a multifamily owner, developer, asset, and property management organization headquartered on Capitol Hill in Washington, DC.
NOVO currently manages a portfolio of approximately 2,000 apartment homes throughout Washington, DC, Maryland, Virginia, Chicago, and the city of Cambridge on Maryland’s Eastern Shore.
At NOVO, we’re forging a new and better path in the multifamily and commercial real estate investment space. Our focus is to strategically acquire, develop, and manage existing multifamily and mixed-use assets and infill development sites within targeted urban and suburban markets.
We strive to be a best-in-class owner and operator in every project we pursue. With a forward-looking approach, disciplined due diligence and underwriting, and decades of experience producing favorable outcomes, we are positioned to produce value for our strategic partners, residents, and the surrounding community.
Our companies core values are critical, and we believe they create a long-lasting, successful, and motivating place to work.
- Integrity
- Exceptional customer service
- Professional leadership
- Diversity
- Teamwork & collaboration
- Culture of personal development
Position Focus
Financial
- The Assistant Property Manager will report to the Property Manager to work together to meet the owner’s goals and objectives.
Marketing
- Monitors, assists, makes recommendations to improve marketing activities, direction of rental activity and all on-site sales, marketing outreach, and advertising plans.
People Development
- Provide ongoing feedback to team members and assist the Property Manager in evaluating team members on observed work performance
Who you are
- High school diploma of equivalent
- Yardi experience or computerized accounting experience
- At least 2 years property management experience.
- Proficient computer skills including word processing, Excel, and Microsoft Office
- Working knowledge of eviction law, Fair Housing mandates and other legal issues affecting property management
- Working knowledge of subsidized government housing is a plus
- Bilingual and able to read, write and speak English and Spanish proficiently preferred.
What you’ll do
- Lease apartments, respond to telephone inquiries, qualify applicants, show apartments, and prepare all move-in paperwork. Manage renewals; track lease expirations, prepare lease expiration letters and renewal leases.
- Responsible for Yardi input, timely rent collection, delinquencies, banking activities with daily deposits, preparation of collection documents, personally contacting residents to collect overdue rent, collecting late charges, and make court appearances when necessary.
- Assist in meeting revenue goals, through maintaining or exceeding occupancy budgeted, ancillary income, market incentives, resident retention, and monitoring property’s financial performance as it compares to the annual operating budget.
- Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition.
- Assist in monitoring compliance with Fair Housing regulations and other laws as they relate to property specific guidelines in occupancy standards.
- Assist in monitoring service operations to ensure vacant apartments are in market ready condition within NOVO approved standard downtime. Walk tour route, inspect market readies and model each morning.
- Assist in planning and preparation of resident functions and community newsletter.
- Daily walk the property for curb appeal, condition, and safety making appropriate recommendations for improvement.
- Assist in monitoring work orders to ensure service requests are completed within 24 hours. Accept and enter resident service requests.
- Ensure excellent customer service by answering the phone within five rings, provide same day or maximum 24-hour follow up, and always display a courteous and professional attitude toward all customers.
- Responsible for preparing resident communication and responding to resident concerns via phone, email, and/or in-person.
- Advise Property Manager of conditions of the community affecting the resident’s safety, dissatisfaction, and to preserve the asset.
- Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends.
- Provide ongoing feedback to team members. Assist Property Manager in evaluating team members and provides feedback on observed work performance.
- Lead by example. Take accountability for your actions on the property.
- Perform other duties as required.
- Requires use of telephones and computers. Must be able to walk apartments and grounds including steps. Occasionally requires lifting 20 pounds or less.
Apply Today
Accounts Receivable Specialist
Under the direction of the Regional Property Manager, the Accounts Receivable Specialist coordinates receivables, compliance, and reconciliation activities for District of Columbia portfolios.
About Us
Founded in 2003, NOVO Properties is a multifamily owner, developer, asset, and property management organization headquartered on Capitol Hill in Washington, DC.
NOVO currently manages a portfolio of approximately 2,000 apartment homes throughout Washington, DC, Maryland, Virginia, Chicago, and the city of Cambridge on Maryland’s Eastern Shore.
At NOVO, we’re forging a new and better path in the multifamily and commercial real estate investment space. Our focus is to strategically acquire, develop, and manage existing multifamily and mixed-use assets and infill development sites within targeted urban and suburban markets.
We strive to be a best-in-class owner and operator in every project we pursue. With a forward-looking approach, disciplined due diligence and underwriting, and decades of experience producing favorable outcomes, we are positioned to produce value for our strategic partners, residents, and the surrounding community.
Our company’s core values are critical, and we believe they create a long-lasting, successful, and motivating place to work.
- Integrity
- Exceptional customer service
- Professional leadership
- Diversity
- Teamwork & collaboration
- Culture of personal development
Who you are
- Rent collection experience in the District of Columbia preferred.
- Prefer a college degree.
- Experience with landlord and tenant laws.
- Strongly prefer experience with Yardi
- Ability to drive to multiple offices and residential locations.
- Ability to sit at a desk/in meetings for several hours.
- Must possess a valid driver’s license.
- At least one year of experience providing progressive customer service.
- At least one year of property management experience
What you’ll do
- Collect outstanding rents and other receivables for portfolio in the District of Columbia
- Process court filings (Failure to Pay, Dismissals, & Writs), and attend court hearings on behalf of Landlord.
- Execute evictions on behalf of the Landlord.
- Coordinate Emergency Rental Assistance Program (ERAP) information for residents and track payments.
- Audit and monitor account all receivables.
- Audit lease files and lease charges monthly.
- Reconcile GPR reports.
- Provide current updates on landlord and tenant laws as it relates to collections and court filings.
Apply Today
Maintenance Technician
Under the direction of the Property Manager, the Maintenance Technician is responsible for providing excellent resident service through daily maintenance projects as assigned by the direct supervisor. The position ensures the proper physical and mechanical upkeep of the assigned properties of the portfolio by performing general interior and exterior maintenance tasks, as necessary. This position requires flexibility, initiative, and the ability to confidently oversee the maintenance functions of the portfolio. Punctuality, professionalism, and strong customer-service skills are also needed to support the initiatives of this position. The ability to exhibit attributes that support NOVO’s code of ethics of professionalism by positively representing yourself and NOVO in written and verbal interactions with customers, clients, colleagues, and management is also a requirement for this position.
About Us
Founded in 2003, NOVO Properties is a multifamily owner, developer, asset, and property management organization headquartered on Capitol Hill in Washington, DC.
NOVO currently manages a portfolio of approximately 2,000 apartment homes throughout Washington, DC, Maryland, Virginia, Chicago, and the city of Cambridge on Maryland’s Eastern Shore.
At NOVO, we’re forging a new and better path in the multifamily and commercial real estate investment space. Our focus is to strategically acquire, develop, and manage existing multifamily and mixed-use assets and infill development sites within targeted urban and suburban markets.
We strive to be a best-in-class owner and operator in every project we pursue. With a forward-looking approach, disciplined due diligence and underwriting, and decades of experience producing favorable outcomes, we are positioned to produce value for our strategic partners, residents, and the surrounding community.
Our companies core values are critical, and we believe they create a long-lasting, successful, and motivating place to work.
- Integrity
- Exceptional customer service
- Professional leadership
- Diversity
- Teamwork & collaboration
- Culture of personal development
Position Focus
Maintenance
- Monitors, assists, makes recommendations to improve general grounds and interior/exterior maintenance to the property and grounds
Customer Service
- Respond to all resident maintenance request in a timely and courteous manner
Who you are
- High school diploma or GED
- Valid driver’s license
- A reliable vehicle for travel between locations
- Two-five years of maintenance experience preferred
- HVAC experience and CFC Universal Certification preferred
- Ability to work with all levels of employees, residents, and vendors
- Dependable, on-time, and good time-management skills
What you’ll do
- Establish working relationships with supervisors (PM or Maintenance), residents, and vendors.
- Respond to maintenance requests, using work tickets to track calls.
- General grounds and interior maintenance, including walking the interior and exterior of the property, daily rounds for trash pick-up, and when applicable, shoveling snow and spreading ice melt.
- Check all mechanical and electrical equipment, valves, and other components to assure the building has continuous heat or air conditioning, power, and hot water.
- Perform basic HVAC preventative maintenance, including filter and belt changes, coil cleaning, control setting, and assisting with complex repairs.
- Maintain building lighting, including light fixture, bulb, and ballast replacements, which may involve the use of extension ladders.
- Maintain, troubleshoot and repair apartment appliances, including, but not limited to; dishwashers, ranges, refrigerators, microwaves, washers, dryers, garbage disposers and water heaters.
- Maintain basic plumbing fixtures and plumbing issues. This includes replacing faucets, toilets, toilet flappers, showerheads, diverters, fluid masters, and all other plumbing as the property requires.
- Complete, as needed, minor drywall repairs and painting in units and/or common areas.
- Maintain and repair doors, locks, windows and screens, as needed.
- Correct emergency conditions such as flooding, sewer backup, and equipment malfunctions. This includes problem resolution and cleanup during and after corrective action has been taken.
- Oversight of daily contracted services, including cleaning and porter operations, painters, landscapers, and other contracted services.
- Maintain building files and records relevant to building operations and tenants. Maintain supplies, tools and equipment inventory, maintenance, and service records, and building specification manuals and blueprints.
- Assistance with moving or removal of furniture, file cabinets, boxes, equipment, and other duties as assigned.
- Respond to all resident maintenance requests in a timely and courteous manner
- Adhere to safety protocols when completing maintenance tickets to ensure the safety of yourself and residents.
- Follow all COVID-19 safety measures to include practicing social distancing, wearing face coverings, and washing your hands before entering and after leaving a resident or any NOVO property.
- Provides timely communication maintenance concerns or trouble tickets with Property Manager
- Performs other duties as assigned.
- This is a full time, non-exempt position. The schedule will require 40 hours per week, including rotating on-call shifts. Daily working hours will depend on the requirements of the specific property. This schedule is subject to change based on business needs.